Passengers with an international through ticket are entitled to compensation amounting to 50 per cent of the fare in case of a delay of more than 120 minutes at the destination station.
Passengers with an international through ticket are entitled to compensation amounting to 25 per cent of the fare in case of a delay of more than 60 minutes at the destination station. In such cases you can submit your application for compensation directly to the respective carrier/s, which will inform you about the compensation amounts or whether your are entitled to compensation or not. Applications must always be submitted to the railway undertaking that issued the ticket. Therefore, DB will compensate international tickets and tickets for routes outside of Germany if the tickets were issued by DB. Deutsche Bahn's regulations at a glance: Applications for compensation concerning tickets are handled by the railway undertaking that issued the ticket. If you purchased the ticket from a DB ticket outlet, Servicecenter Fahrgastrechte will be responsible for processing your claim (see below for address). In the case of international rail services, you can claim compensation based on the price of an international ticket. The above also applies if the railway undertaking has to provide accommodation or if the onward journey with a different means of transport is cheaper. The above also applies if the last scheduled train of the day is cancelled and the passenger cannot reach the destination station by 24:00 without using a different means of transport. If the train is expected to arrive at the destination station with a delay of 60 minutes or more and the scheduled time of arrival is between 00:00 and 05:00, the cost of an alternative transport will be refunded up to a maximum of EUR 80, provided the railway undertaking does not provide a substitute means of transport and the passenger was unable to contact the railway undertaking (local ticket office or information point of the railway undertaking or personnel on the train used) for reasons the railway undertaking is responsible. If the railway undertaking provides the passenger with a substitute means of transport, this option shall take precedence over any alternatives organised by the passenger. regional day ticket (original name: Länder-Tickets), weekend ticket for Germany (original name: Schönes Wochenende-Ticket)) must submit multiple claims as one application. This means that holders of season tickets for regional trains ((e.g. Passengers are entitled to compensation amounting to a maximum of 25% per cent of the value of the season ticket.Ĭompensation of less than EUR 4 will not be paid out. BahnCard 100: EUR 10 (2nd class), EUR 15 (1st class).In long-distance transport: EUR 5 (2nd class), EUR 7.50 (1st class).In regional and local transport: EUR 1.50 (2nd class), EUR 2.25 (1st class).weekly or monthly tickets) are entitled to lump-sum compensation for each delay of 60 minutes or longer: Please also check with local bus companies whether the ticket is recognised.For a delay of 60 minutes or more, you shall receive compensation amounting to 25% of the amount paid for the single journey, for a delay of 120 minutes or more 50% for return journeys, compensation is calculated on the basis of half the ticket price. For exceptions, please check the area of validity in the Conditions of Carriage at /agb. When you have completed your journey, the passenger rights service centre (Servicecenter Fahrgastrechte) will reimburse you for this long-distance ticket on request. However, if your regional train is more than 20 minutes late at the arrival point, you can take a long-distance train if you buy a long-distance ticket beforehand.
The ticket is not valid on long-distance trains (e.g. A 9-Euro-Ticket purchased in Munich, for example, can also be used for journeys in Frankfurt and the surrounding area. This is true regardless of which transport service provider, transport association or tariff is indicated on the ticket. You can use it on any local/regional route and make as many journeys as you like. The 9-Euro-Ticket is valid on all public transport services in Germany. I stand corrected, but checked back to see the following fine print in the DB 9-Euro-Ticket section.
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